Terms and Conditions
As a fully accredited member of the BABCP, I adhere to their ethical framework and guidelines to ensure that you receive a professional and quality service.
In order to promote a trusting relationship and create a safe environment our sessions will remain confidential between us. The only exceptions to this are if I believe you pose a risk to your own life or that of another person. In such cases I have a duty of care to notify the appropriate services of any concerns. The other exception is if I believe I am liable to civil or court proceedings if certain information was not disclosed. In such cases I will be working with you and seeking your consent to do this in the first instance. This is in line with the code of ethics held by BABCP. However, please be reassured that in such circumstances I will endeavour to discuss the process with you wherever practicable.
Your therapy and personal information are kept securely. Information but not names will be shared with my supervisor who is also BABCP accredited and who regularly reviews my practice. I also have an accredited EMDR clinical supervisor.
Elephant in the Room values difference and diversity and does not discriminate on the grounds of age, gender and gender identity, sexual preference or orientation, marital/partnership status, religion, race, colour, national origin, disability, heritage or political belief.
FEEDBACK, COMPLAINTS AND CONCERNS
Elephant in the Room is passionate about providing professional and ethical therapy. However, should you have any concerns or if you are unhappy please do tell me so I have the chance to put it right.
I also welcome feedback (good and bad) at the end of treatment as I use this to inform future practice.
CANCELLATION AND MISSED SESSION POLICY
If you are unable to attend your appointment for any reason, please let me know as soon as possible. The required notice for cancellation is 24 hours and you will be charged the full session fee if you give less notice of cancellation or if you do not attend your appointment.
If you are entering group therapy you will be required to pay for the full sessions prior to the start of therapy. If you miss any sessions I will ensure that you receive the information presented in the group from the missed session. You will not however, be given any of your fee back.
If I have to cancel an appointment or group session it will be due to an emergency. I will give you as much notice as possible and will ensure to rearrange the session.
You will also be given at least seven days notice in terms of any break in therapy due to my holiday. I ask you give me at least seven days notice of any impending holidays you may have. Please inform me at the start of our work together of any prior booked holidays.
INFORMATION WE COLLECT ABOUT YOU AND HOW WE USE IT
Upon starting therapy, basic personal information will be collected for contact and identification reasons. During our therapy meetings, an assessment of your psychological health will be completed, and notes will be taken during sessions. These will include personal and sensitive details about your life. The assessment and notes are used solely for the delivery of a therapy service to you.
You have rights relating to the information I hold to verify the accuracy or to ask for them to be supplemented, deleted, updated or corrected. You have the right to request a copy of the information that I hold about you. If you would like a copy of some or all of your personal information, please email or write to me via the contact details stated in this agreement. Information will be provided to you within 30 days.
We want to make sure that your information is accurate and up to date. You may ask me to correct or remove information you think is inaccurate. You have a right to request the transfer of your data to another individual or company.
HOW LONG WE KEEP YOUR INFORMATION FOR DATA RETENTION
Your information is kept for the time necessary to provide the therapy service requested, however outside of this I will hold your details and session notes for a period of  years following the end of treatment to comply with legal obligations that are placed upon me by my insurers. In the case of a child under 13 then records will be kept [7 years] after they reach the age of majority (18). After this date, all data will be securely deleted.
SHARING AND SECURITY OF YOUR DATA
There may be times where your information needs to be shared with third parties. I will explicitly ask your consent before doing so, and the data will be sent to third parties securely. Information will be kept securely and confidentially in line with the data retention policy.
LAWFUL BASIS FOR PROCESSING YOUR INFORMATION
The lawful basis for my holding and using your information is in relation to the delivery of a contract to you as a health care professional. As an accredited member of the BABCP I operate under a strict code of confidentiality. I am happy to discuss this with you if you have any queries.